We are committed to providing a smooth and reliable delivery experience for every order of our women’s espadrilles.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, customs procedures, and local carrier conditions.

Estimated delivery timeframes will be provided during the checkout process or in your order confirmation where available.

Please note that delivery estimates are not guaranteed delivery dates.

3. Shipping Address

Please make sure that your shipping information is accurate and complete when placing your order.

We may not be responsible for delays, additional shipping costs, or lost packages caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: faq@craftstudio.top

We will do our best to assist you before the order is shipped.

4. Tracking Information

When tracking information is available, it may be provided to you by email or through your order information.

Tracking information may take some time to become active after the package has been shipped.

5. Customs and Duties

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.

6. Delayed or Lost Packages

Once an order has been handed to the shipping carrier, delivery may be affected by weather, customs, carrier delays, incorrect addresses, or other circumstances beyond our reasonable control.

If your package appears to be significantly delayed or lost, please contact us at faq@craftstudio.top so we can assist you.

7. Contact Us

For questions regarding shipping or your order, please contact:

Email: faq@craftstudio.top