We want you to be happy with your purchase of our women’s espadrilles. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact us before sending the product back. Unauthorized returns may not be accepted.

2. Return Conditions

To qualify for a return, items should:

  • Be unworn and unused
  • Be in their original condition
  • Be free from stains, damage, odors, or signs of wear
  • Include the original packaging, where applicable
  • Include all original accessories and tags, if provided

For footwear, please try the shoes on indoors on a clean surface to ensure they fit before wearing them outside.

Items that have been worn outdoors, damaged after delivery, or altered by the customer may not be eligible for return.

3. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:

faq@craftstudio.top

Please include your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other suitable resolution.

4. Return Shipping

If the return is due to a change of mind, incorrect size selection, or another reason unrelated to a product defect or our error, the customer may be responsible for return shipping costs.

If the return is caused by receiving an incorrect, defective, or damaged product, we will review the situation and determine an appropriate solution.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Exchanges

If you need a different size or product, please contact us before returning your order.

Depending on inventory availability, we may be able to arrange an exchange. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

  • Items that have been worn or used
  • Items damaged through customer misuse
  • Items returned without prior authorization
  • Items that are not in their original condition

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

8. How to Request a Return

To request a return, please contact our customer service team with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos, if the item is damaged or defective

Email: faq@craftstudio.top

Our customer service team will provide further instructions regarding the return process.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: faq@craftstudio.top